Insurance Reimbursement Support

Insurance  & Cranial Prosthesis Information 

At Obedient Touch, we understand that hair loss is a deeply personal journey. We proudly support individuals experiencing medical hair loss caused by conditions such as alopecia, chemotherapy, hormonal changes, and other health-related conditions, helping them restore their confidence with compassionate, personalized care.

To support you throughout your journey, many of our custom pieces may qualify for insurance reimbursement as a cranial prosthesis.

---

What is a Cranial Prosthesis?

A cranial prosthesis is the medical term used by many insurance companies to describe a custom wig or hair replacement designed for individuals experiencing medically related hair loss.

Many insurance providers recognize the term “cranial prosthesis” when reviewing claims for medically necessary hair loss, rather than cosmetic terms such as “wig” or “hairpiece.” Using the correct medical terminology may help ensure your documentation aligns with your insurance company’s reimbursement requirements.

Unlike fashion wigs or cosmetic hairpieces, a cranial prosthesis is intended to restore confidence and support emotional well-being for those affected by medical hair loss.

---

Who May Be Eligibile?

Insurance coverage may be available for individuals experiencing hair loss due to conditions such as:

● Alopecia (including Alopecia Areata, Totalis, and Universalis)

● Chemotherapy or radiation treatment

● Autoimmune disorders

● Hormonal or endocrine conditions

● Scalp disorders or burns

● Other medically diagnosed conditions that result in hair loss

Because every insurance policy is different, eligibility and reimbursement amounts vary by provider and plan.

---

What We Provide:

To help you submit your claim, we provide:

● A detailed Itemized medical receipt with proper medical terminology

● Product description listed as “Cranial Prosthesis”

● HCPCS Code A9282 (when appropriate for your claim)

● Proof of payment

● Additional documentation, when available, to help support your insurance submission

If your insurance company has specific documentation requirements, we’ll do our best to provide the information needed.

---

How to Submit to Insurance

Although every insurance company has its own requirements, the process typically includes:

1. Schedule your consultation and select your cranial prosthesis.

2. Complete your purchase.

3. Request your insurance documentations from Obedient Touch.

4. Submit the required paperwork to your insurance provider.

5. Include any additional documents your insurance company requests, such as a physician’s prescription or medical diagnosis.

We always recommend contacting your insurance company before your consultation to verify your benefits and specific coverage for your cranial prothesis. ***When contacting your insurance company always use the correct medical terminology for your medical wig which is “cranial prosthesis” to determine your coverage.***

---

Important Notes

● Insurance coverage is determined solely by your insurance provider.

● Reimbursement is not guaranteed and depends on your individual policy.

● Standard online order confirmations or payment receipts may not contain the medical terminology required by insurance companies.

● Obedient Touch can provide a separate insurance-friendly receipt with the appropriate medical terminology upon request.

● Some insurance plans may reimburse a portion of the cost, while others may cover the full amount.

---

Need Help?